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About Me
With 12+ years in service design and design-led transformations, I specialize in building collaborative teams, optimizing digital platforms, and bridging operational gaps. My journey spans training aspiring designers, leading design at Xebia, consulting for firms like BCG and McKinsey, and heading Customer Experience at Shipa Freight and iContainers. I can mentor in product design, strategic consulting, service design, and career development, helping individuals and teams create impactful, user-focused solutions while advancing their professional growth.
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