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Meet
Jamie Umak She/Her
Service Designer (Principal, IT Business Systems) @ American Red Cross
About Me
Service and Product Design Lead and User Experience Designer with 17 years of interactive design experience working throughout user journeys from discovery to implementation using holistic design thinking to advocate for users and solve business obstacles. Energized by creating meaningful, human-centered designs that increase value and standards to achieve key business metrics and user goals for measurable impact. 13 years experience working remotely as a user experience designer, formulating diverse methods to enrich businesses through evidence-based design driven by strategy. My passion is designing for real people and processes to create positive impact through design. The best user experiences begin with discovery, research, and an intentional, results-driven strategy. Let's work together to transform your user experience and discover the magic of strategic design. I'm Always Learning and Giving Back to the UX Design Community: • UX Certified through Nielsen Norman Group with UX Management Specialty • Chapter Leader of Interaction Design Foundation - Baltimore, MD • Completed 1,000+ hours (and counting!) of additional specialized UX training
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